Support

Which NFC stickers work?

Any NTAG213, NTAG215 or NTAG216 sticker. MIFARE Classic stickers don't work with iPhone or with Latch on Android. iPads and tablets without NFC use a printed QR key.

I lost my key

On the Lock tab, tap Break glass and choose "Lost your key? End the session instead" (it uses one of your three a month). Then add a new key in Blocking → Keys and remove the lost one.

My apps aren't blocked (iPhone and iPad)

Check that Latch still has Screen Time access: Settings → Screen Time → Apps with Screen Time Access. Turning it off pauses a running lock; turn it back on and the lock picks up where it left off.

Restoring Latch Pro (iPhone and iPad)

Settings → Latch Pro → Restore purchase, signed in with the Apple ID you bought it with. A purchase on iPhone doesn't carry over to Android, or the other way round.

On Android

Apps aren't blocked: check that Latch is on in Settings → Accessibility → Installed apps. Turning it off pauses a running lock; turn it back on and the lock picks up where it left off. On Samsung, Xiaomi and similar phones, also let Latch run without battery restrictions (Latch → Settings → Permissions).

Stickers: any NTAG213, NTAG215 or NTAG216 sticker works; hold it to the back of your phone.

Break glass or a schedule ends late: allow Latch in Settings → Apps → Special app access → Alarms & reminders, so it can relock and end schedules on the minute.

More than one phone: Latch for Android doesn't sync yet. Add the same key on each phone in Blocking → Keys → +: tap the sticker under NFC sticker, or scan the code under QR code → Scan it.

Restoring Latch Pro: Settings → Latch Pro → Restore purchase, signed in to Google Play with the account you bought it with.

Contact

Email support@luklalogic.ai.